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At Wolseley UK, we pride ourselves on delivering a first-class service to our customers. So, in light of the HGV driver shortage challenge that the UK is currently facing, we wanted to update and reassure you on the steps that we’re taking to make sure that our deliveries continue to arrive on time and in full to our customers.

We recognise the huge impact that this situation is having on supply chains across the country and so we’re being proactive and working hard to make changes and decisions, so our customers are not affected.

 

As you may know, we partner with XPO Logistics – a top ten global provider of transportation and logistics service. Through XPO, we offer an in-night delivery service so if a customer places an order by 5pm, it will arrive in their chosen branch by 7.30am the next day.

 

Be assured that we’re working very closely with XPO to maintain this level of service. Some of the adjustments we’ve made include using our XPO fleet to collect stock from our suppliers, to ease the pressure that they’re starting to face. We’re offering our branch colleagues different solutions to ensure they can serve customers efficiently and effectively. We’re also maintaining high levels of inventory across all our business units and distribution centres to help protect continuity of supply for our customers.

 

We’re proud that our on-time deliveries have remained high, despite the challenges. Since the start of the summer, we’ve achieved over 97% of orders placed the day before into our branches by 7.30am.

 

Please be assured that there is no change to our delivery schedule so please continue to place your orders with confidence.

 

Thank you for your continued support and loyalty and we’re positive that by working closely with our partners, we’ll continue to deliver the first-class service our customers deserve.